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Privacy Policy

Last Updated: August 12, 2026

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Privacy Policy
Complete Freight Solutions Inc. respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, or ask about our services.

This policy is intended to reflect applicable Canadian private-sector privacy requirements, including Alberta’s Personal Information Protection Act and, where applicable, the federal Personal Information Protection and Electronic Documents Act.

Who We Are

Complete Freight Solutions Inc. (“Complete Freight Solutions,” “CFS,” “we,” “us,” or “our”) supports owner-operators, new trucking companies, growing carriers, and fleets with setup, permits, authorities, filings, compliance, audits, drug and alcohol programs, dispatch training, insurance, bonds, and related business services in Canada and the United States.

For questions or requests concerning personal information, contact our Privacy Officer using the details at the end of this policy.

Personal Information We Collect

Depending on how you interact with us, we may collect:

  • contact details, such as your name, business name, title, email address, phone number, and mailing address;
  • information you provide in website forms, emails, calls, consultations, or uploaded documents;
  • service-related details, such as your operating locations, fleet or company information, requested services, deadlines, and regulatory or filing needs;
  • transaction and billing details needed to prepare quotes, issue invoices, receive payment, and maintain business records;
  • communications and records of your inquiries, instructions, feedback, and interactions with us; and
  • technical information, such as IP address, browser type, device information, pages visited, referring page, and cookie or analytics data.

Please do not submit passwords, payment-card details, medical information, drug or alcohol test results, or other highly sensitive information through a general website contact form. If sensitive information is required to provide a service, we will tell you how to provide it through an appropriate channel.

How We Collect Information

We may collect personal information:

  • directly from you when you complete a form, call, email, request a quote or consultation, subscribe to communications, or engage us for services;
  • from your employer, company, authorized representative, driver, contractor, or business partner when they have authority to provide it;
  • from service providers and public or regulatory sources where permitted by law; and
  • automatically through cookies, server logs, analytics, and similar website technologies.

How We Use Personal Information

We may use personal information to:

  • respond to questions and service requests;
  • assess your needs, prepare quotes, and provide consultations;
  • deliver, administer, and improve our services;
  • prepare or support applications, registrations, filings, permits, authorities, audits, testing programs, training, insurance, bonds, and related work you authorize;
  • verify information and communicate with you, your authorized representatives, government bodies, regulators, and service providers;
  • schedule appointments and provide service updates;
  • process payments, issue invoices, and maintain accounting and business records;
  • operate, secure, troubleshoot, analyze, and improve the website;
  • send service-related communications and, where permitted, news or marketing communications;
  • prevent fraud, misuse, security incidents, and unlawful activity; and
  • meet legal, regulatory, insurance, audit, and recordkeeping obligations.

If we need to use personal information for a new purpose, we will identify that purpose and obtain additional consent when required.

Consent and Your Choices

We collect, use, and disclose personal information with consent unless applicable law permits or requires otherwise. Consent may be express or implied depending on the sensitivity of the information and the circumstances.

You may withdraw consent to certain uses at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to respond to a request or provide a service.

You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us. You may still receive service, transaction, safety, compliance, or account-related communications when necessary.

When We Share Personal Information

We may disclose personal information only as reasonably necessary to:

  • employees, contractors, and representatives who need it to perform their duties;
  • technology, website-hosting, analytics, communications, document-management, payment, accounting, and professional service providers;
  • government agencies, transportation authorities, regulators, testing providers, insurers, bonding companies, training providers, and other third parties involved in a service you request or authorize;
  • a purchaser, successor, lender, or adviser in connection with a proposed or completed business transaction, subject to appropriate confidentiality protections; or
  • law-enforcement, regulatory, court, or other authorities when disclosure is required or permitted by law.

We do not sell personal information. We do not disclose personal information to third parties for their own marketing purposes without consent.

Service Providers and Information Outside Canada

Some service providers may process or store information outside your province or outside Canada, including in the United States. When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to its courts, governments, or law-enforcement authorities.

We remain responsible for personal information under our control and use reasonable contractual, administrative, and technical measures when engaging service providers.

You may contact our Privacy Officer for information about our use of service providers outside Canada.

Cookies and Analytics

Our website may use essential cookies and similar technologies to function properly. We may also use analytics or performance tools to understand website traffic, page usage, and technical issues.

You can manage cookies through your browser settings and, where available, the website’s cookie controls. Blocking some cookies may affect website functionality.

If the website uses non-essential advertising or analytics cookies that require consent, the website should request that consent before activating them.

Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy and to meet legal, regulatory, tax, insurance, audit, dispute-resolution, and recordkeeping requirements.

Retention periods vary based on the type of information and the service involved. When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.

Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These may include access controls, secure systems, staff procedures, confidentiality requirements, backups, and service-provider protections.

No website, email, or storage system can be guaranteed completely secure. If you believe personal information has been lost, misused, or accessed without authorization, please contact us promptly.

Access and Correction

Subject to applicable law, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete.

Requests should be made in writing to our Privacy Officer. We may need to verify your identity before responding. In limited circumstances, the law may permit or require us to refuse access to some information. If that occurs, we will explain the reason where legally permitted.

Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

Children’s Privacy

This website and our business services are intended for commercial users and are not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, please contact our Privacy Officer.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal obligations. The current version will be posted on this page with a revised “Last updated” date.

Questions, Requests, and Complaints

Questions, access or correction requests, consent withdrawals, and privacy complaints may be directed to:

Privacy Officer

Complete Freight Solutions Inc.

8625 68 Street SE

Calgary, Alberta T2C 2R6

Email: info@cfsteam.ca

Phone: 587-444-2222

We will review and respond to privacy concerns in accordance with applicable law. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, as applicable.

COMPLETE FREIGHT

Get Started Today

Let’s Build a
Stronger Carrier Operation

Whether you're starting out or growing your fleet, Complete Freight Solutions is here to help you stay compliant, organized, and road-ready.
Contact Us
COMPLETE FREIGHT

Get Started Today

Let’s Build a
Stronger Carrier Operation

Whether you are starting a trucking company or managing a growing fleet, Complete Freight Solutions can help you stay compliant, organized and ready for the road ahead.
Contact Us